Delivery is made in Croatia and in the following countries of the European Union – Slovenia, Austria, Germany, Ireland, Belgium, France, Hungary, Italy, the Netherlands, Luxembourg, Sweden and the United Kingdom. If you are interested in buying Varteks products, and you are not in the territory of these countries, you can check the possibilities of delivery to other countries by inquiry to the e-mail address webshop@varteks.com

  1. Free delivery

Delivery for all orders exceeding HRK 300 is free for the entire territory of Croatia and Slovenia, and to the other above mentioned countries of the European Union the delivery is free for orders worth HRK 1,500 and more..

  1. Delivery cost

The cost of delivery for orders below HRK 300 is HRK 35 for the whole of Croatia, except for the islands of the national zone 2 for which the cost of delivery is HRK 45.

Delivery costs to other European Union countries are:

  • Slovenija (Slovenia): 40 kn (~ 5,40 €)
  • Austrija (Austria): 90 kn (~ 12 €)
  • Belgija (Belgium): 90 kn (~ 12 €)
  • Francuska (France): 90 kn (~ 12 €)
  • Irska (Ireland): 90 kn (~ 12 €)
  • Italija (Italy): 90 kn (~ 12 €)
  • Luksemburg (Luxembourg): 90 kn (~ 12 €)
  • Mađarska (Hungary): 90 kn (~ 12 €)
  • Nizozemska (Netherlands): 90 kn (~ 12 €)
  • Njemačka (Germany): 90 kn (~ 12 €)
  • Švedska (Sweden): 90 kn (~ 12 €)
  • Ujedinjeno Kraljevstvo (United Kingdom): 90 kn (~ 12 €)

*VAT is included in the stated delivery costs.

  1. Delivery process and time

Delivery is made by our contractual partner GLS Croatia d.o.o. For the islands of the national zone 2 – Zlarin, Prvić, Kaprije, Žirje, Šolta, Dugi otok, Veli and Mali Iž, Sestrunj, Molat, Ist, Premuda, Silba, Olib, Drvenik Veli, Lastovo, Koločep, Lopud, Šipan, Mljet, Susak, Unije, Ilovik, the delivery is made by Hrvatska pošta d.d. (the Croatian Post).

The usual delivery time for the territory of Croatia is within 48 to 72 hours for orders placed on a working day. For orders placed on Fridays after 11:00 am and on weekends and holidays, the delivery time is 48 to 72 hours from the start of the first following business day. The stated delivery time is calculated from the moment the payment is received, except in the case of cash on delivery payments. In case of delivery to the islands, due to logistical restrictions, delivery is made within 3 to 7 days, depending on the location.

Delivery time for other EU countries is 5-10 working days, depending on the location.

If you have selected the cash on delivery payment method, please prepare the exact amount to be paid to the courier.

If you want to arrange a special delivery date, please state this when placing the order in the ‘Note’ field so that we can convey your wish to the delivery service. Further possibilities will be agreed with you directly by our contractual partner.

All products will be protected and packed in high quality transport packaging in such a way that they cannot be damaged by normal transport handling.

After shipping your order, you will receive an email with the shipment number and tracking instructions so you can check the location of your package at any time.

When receiving the product, the buyer is obliged to check for any damage and immediately report it to the courier who delivered the goods, i.e. to refuse to receive the package with visible external damage. The buyer has to sign the delivery note when taking over the goods, and the courier takes it as a confirmation of delivery. Upon the Buyer’s signature on the delivery note, it is considered that the product has been received without visible external damage.

In the event that we are unable to deliver the purchased product within the specified period, we will notify you and arrange a possible new delivery date. In this case, the Buyer has the right to terminate the Contract and receive a refund.

In case you have any further questions we will be happy to help you. Feel free to contact us at: webshop@varteks.com